Fixed questionnaires are used for the self-assessment, the auditor's visit, and the mystery research. These questionnaires are practically divided into chapters with clear and structured organization. There is space for comments and advice, making the audits dynamic rather than static. This solid foundation has provided clarity for over 20 years. Additionally, there is a flexible component that adapts to the current realities on which assessments are based.
The knowledge gained from the audits is shared with participants through articles or whitepapers. The reports of each participant are not public; they are only accessible to the agency and Erkend Congresbureau. However, the data from all participants together forms a benchmark for each chapter. This benchmark is accessible to all participants in their own dashboard, allowing you to see how you perform compared to your peers. The history of all data is retained, enabling the creation of a large benchmark. This rich data source provides valuable insights that we use to grow together.
Both national and international organizational agencies can be certified. During all audits, we look at the following aspects, among others: